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Warranty & Returns
Cores & Core Returns
 
Core Charges:
A core charge is a deposit that is added to (or if on our importecautoparts.com catalog, included) in the cost of the remanufactured item. Core charges are added on to most remanufactured items, such as alternators, calipers, starters, remanufactured climate control unit, as they are sold on an exchange basis, which allows the remanufacturer to rebuild your old unit, and keep the cycle going. Cores must be returned intact, the same way you received them - ie: with a clutch, pulley etc, and with an undamaged (cracked or broken) outer housing or casing.
Core Returns:
Cores must be returned intact in their original packaging (manufacturers box i.e. Bosch / Programma etc), as well as double boxed with an outer brown cardboard box. Your core will be inspected to determine if the core is rebuild-able. Cores that are not returned in their manufaturers packaging will not be accepeted or refunded. 
  • Core return shipping charges are the responsibility of the customer.
  • Cores must be returned within 45 days of the purchase date.
  • Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full core refund will be issued.  
  • PLEASE NOTE: Please include a copy of your email confirmation or packing slip with your return OR mark the INVOICE / ORDER # and "CORE" on the outside of the package. 
  • For a core return authorization, please call or email us at sales@importec.com (With Core Return in the subject heading)
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Return Policy for complete details regarding our return policy.
How do I return an item?
  If you wish to return an item, please call customer service at 888-880-4832 (M-F 9-5 C.S.T.) for a return authorization number. Please have your order number and the part you wish to return, available when calling. Thank you. For terms and conditions of sales, please click here.