Terms and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING IMPORTEC'S WEBSITES. All users of Importec's websites agree that access to and use of theses site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use our website.

Return Policy & Conditions of Sale

We are committed to providing the best customer satisfaction possible. We will gladly replace any defective item/s that are covered under the manufacturers warranty. All items that are returned for credit will be subject to restocking fee of up to 15%. Within 30 DAYS of receipt of your order, you may return products that:

  • Are in their original clean, unmarked packaging.
  • Have original manufacturer information.
  • Are not used, installed, or disassembled.
  • Are not damaged due to incorrect installation.
  • Do not having missing parts, hardware or instructions.
The cost of return shipping is the buyer's responsibility; no credit for your shipping expenses will be given. The only exception to this rule is if we made an error in shipping you a wrong item - the item will be returned prepaid by the customer - if the item or item number does not match the item on the catalog, the customer will be reimbursed for the stamp value or receipt value of the return shipping costs.

The following orders are not returnable:

  • Custom or special orders
  • Automotive repair manuals
  • Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, Electronic Modules etc)
  • Tools or Tool Kits

Core Returns

  • Cores must be returned within the 45 day return period.
  • All fluid must be drained from the core.
  • To receive credit, cores must be re-buildable, complete and meet current eligibility of manufacturer's specifications. Importec will issue customer credit for the current commercial value not to exceed original purchase core price. Only cores sold by Importec will be accepted for credit. Core value will be credited to account after Importec accepts & approves the core is in a rebuildable condition.
  • All cores must be returned in the original manufacturer packing, shipped and freight prepaid.

Damaged Products

If your product has been damaged in shipment, please call us or email us within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.

*Warranty

*Importec warrants most of its products to be free of defects in material and workmanship for a period of 12 or 24 months - depending on our distributor or manufacturers' warranty policy period. For more information on the warranty coverage period on a specific product, please email us at sales@importec.com.

If you have received a defective product, please review the manufacturer information included with your new or remanufactured product. This limited warranty covers the product and does not include labor or materials not furnished by the manufacturer/distributor or any charges for such labor, materials or consequential damages. The warranty is in lieu of all other warranties, expressed or implied. The product is intended to be installed by certified professional repair personnel. Importec assumes no liability for the product or vehicle from improper installation techniques, defective products, incorrectly ordered or incorrectly supplied products. The following are excluded from our warranty coverage

  • Products that are altered outside the manufacturer specifications.
  • Products that are subject to misuse, abuse, negligence, or operating conditions other than those for which the product was designed by the Original Equipment Manufacturer.
  • Products that are physically damaged.
  • Products that are made to perform under extreme conditions, such as performance racing, extreme weather or poor road conditions.
  • Wear & tear items which include - bulbs, pads, rotors, filters, wiper blades, clutch discs.
The original purchaser must submit all warranty claims with valid proof of purchase, as well as a repair order stating the defective part was found to be defective by a certified technician. The product will be sent to Importec freight prepaid by the customer for inspection. If it is determined the product is defective, the purchaser's recourse is limited to replacement of the product by Importec, or credit issued to the customer's credit card account if the product is no longer available. The policy for Importec does not provide for any labor, material, and/or shipping charges for the replacement of the product or the replacement performed. Prior to any return, a Return Authorization (RA) must be obtained from a salesperson. This number must appear visibly on the outside of the package or the item will be returned to the customer at their expense. RAs will be considered void if not received within the thirty days from date of initial purchase time frame.

Shipping

Domestic shipments are shipped and delivered Monday through Friday, with the exception of FedEx Ground Home Delivery, which delivers to most residences Tuesday through to Saturday, but does not deliver to residences on a Monday. No shipments are shipped or delivered on Saturday, Sunday or national public holidays - including certain days after or before major public holidays - like the Friday after Thanksgiving. Orders that are placed after the catalog cut-off shipping times, are shipped the following business day. The cost of return shipping is the buyer's responsibility; no credit for your shipping expenses will be given. The only exception to this rule is if we made an error in shipping you a wrong item - the item will be returned prepaid by the customer - if the item or item number does not match the item on the catalog, the customer will be reimbursed for the stamp value or receipt value return shipping costs. International customers are responsible for ALL shipping costs, which include replacement, and return shipping costs due to a warranty replacement, incorrect parts, defective or damaged part/s. There are times when international shipments are delayed by 3-5 business days from being mailed, as the order has to be sourced from several distribution warehouses, and unlike domestic orders, can not be shipped from multiple locations. Shipping charges incurred by Importec on all orders, including orders that received free ground shipping are not refundable. We are not responsible for any shipping delays or packages that are not delivered within an estimated delivery time - these factors that include, but are not limited to - weather delays, customer not available to sign for shipment, customs and postal delays, incorrect address, driver unable to find location, defective, damaged, warranty parts or any other reason - SHIPPING CHARGES ARE NOT REFUNDABLE.

Refunds

Refunds are issued within 1 to 2 weeks after we receive the item, to the same debit, credit card or PayPal account that was used for the initial purchase. Shipping charges incurred by Importec on all orders, including orders that received free ground shipping are not refundable.

Questions, problems, suggestions?

If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone - 214-377-1639 or email - sales[at]importec.com



Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of importec. The collective work includes works that are licensed to importec. Copyright 2003, importec ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with importec or purchasing importec products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with importec or to purchase importec products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by importec. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of importec used in the site are trademarks or registered trademarks of importec


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, importec disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. importec does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. importec does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.


Limitation of Liability
importec shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if importec has been advised of the possibility of such damages.


Typographical Errors
In the event that a importec product is mistakenly listed at an incorrect price, importec reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. importec reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, importec shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by importec without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
importec may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to importec.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of importec products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of importec products) must be commenced within one (1) year after the claim or cause of action arises. importec's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. importec may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a importec or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
importec does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, importec is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, importec reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to importec in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless importec, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, importec may link to sites operated by third parties. However, even if the third party is affiliated with importec, importec has no control over these linked sites, all of which have separate privacy and data collection practices, independent of importec. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, importec seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

*Warranty policy amended on March 12th, 2016 from 12 months only to 12 or 24 months - depending on our distributor or manufacturers warranty policy period. Items purchased prior to this amended date are subject to a one year period only.